Contacting us
If you have any questions please contact us at:
CANCOS Tile
1085 Portion Road Farmingville, NY 11738
(631) 736-0770
customerservice@cancos.com
Q: What types of tile and stone products do you offer?
A: Cancos Tile and Stone offers a wide range of products, including porcelain, marble, ceramic, glass, mosaic tiles, and natural stones such as granite, quartz, and limestone. We also provide pavers, countertops, and specialty items for both residential and commercial projects.
Q: Are your products sourced from specific regions?
A: Yes, we take pride in offering products sourced from the finest quarries and manufacturers around the world, including exclusive collections crafted in Italy, known for their superior quality and design.
Q: How do I determine how much tile or stone I need for my project?
A: Our design consultants are available to assist you in estimating measurements and calculations for your project. You can also use our online tile calculator tool to estimate your needs. We always recommend you consult the trade professional installing the products for the most accurate estimation.
Q: What is the difference between ceramic and porcelain tiles?
A: The key difference between ceramic and porcelain tile lies in the raw materials, production process, and technical characteristics. Porcelain tiles are crafted using refined raw materials and pressed at higher pressures, resulting in a denser, more durable product. This process also makes porcelain tiles fully waterproof, ideal for use in any area of your home or business, including outdoor spaces and heavy commercial applications.
Ceramic tiles, while not pressed at the same high pressure as porcelain, are still highly durable and versatile. They are well-suited for most interior applications throughout your home. However, due to their water-resistant properties, ceramics are not recommended for outdoor use or areas exposed to heavy moisture or wear. Both options offer lasting beauty and functionality, with porcelain providing enhanced durability and versatility.
Q: Where can I install tile?
A: The installation possibilities for tile vary depending on the type of tile. Below is a guide to help you determine the ideal applications for each material. For best results, always consult the specific installation instructions provided with your product or speak to one of our tile experts.
- Porcelain: Exceptionally versatile, porcelain is waterproof, durable, and suitable for interior and exterior applications, including walls, floors, showers, countertops, and even heavy commercial or freeze-thaw environments.
- Granite: Suitable for almost any application, including interiors and exteriors (non-freeze-thaw areas), countertops, walls, fireplaces, showers, vanities, and flooring.
- Marble: Perfect for interior spaces such as walls, fireplaces, showers, vanities, backsplashes, and flooring, offering timeless elegance.
- Slate: Versatile for interior and exterior (non-freeze-thaw) use, including walls, fireplaces, showers, flooring, and backsplashes.
- Limestone: Ideal for interior applications and some exterior (non-freeze-thaw) installations, including walls, fireplaces, showers, vanities, and flooring.
- Travertine: Works beautifully for both interior and exterior (non-freeze-thaw) spaces, including walls, fireplaces, showers, vanities, flooring, and backsplashes.
- Onyx: Best suited for low-traffic areas and bathrooms, where its unique translucence and elegance can be showcased.
If you’re unsure about the best stone for your project, our team is happy to provide guidance to help you achieve the perfect look and functionality.
Q: Do you keep materials in stock?
A: Yes, with more than 250,000 sf of warehouse capacity, we can supply our products quickly and efficiently anywhere in the United States.
Q: What is the difference between rectified and pressed tile?
A: Rectified tiles are precisely cut after firing to achieve sharp, clean edges, allowing for minimal grout lines and a sleek, modern look. Pressed tiles, on the other hand, retain slightly rounded edges from the manufacturing process, creating a more traditional appearance with slightly wider grout lines.
Q: What is subway tile?
A: Subway tile refers to classic rectangular tiles, traditionally 3″ x 6″, known for their timeless design and versatility. Originally used in New York City subway stations, these tiles have become a popular choice for backsplashes, bathrooms, and kitchens due to their clean lines and elegant simplicity.
Q: Is large format tile better?
A: Large format tiles, typically 12″ x 24″ or larger, offer fewer grout lines and a more seamless, modern aesthetic. They are excellent for creating the illusion of spaciousness and work particularly well in open areas. However, the choice depends on your space and design preferences.
Q: Should I use large or small format tiles?
A: Large format tiles are ideal for creating a sleek, open feel in larger spaces, while small format tiles are better suited for intricate designs, smaller rooms, or areas requiring more detailed layouts. Consider the room’s size, purpose, and desired aesthetic when choosing tile format.
Q: How often should marble be sealed?
A: Marble should be sealed approximately once a year or as needed, depending on its use and exposure to moisture. We recommend using a high-quality FILA sealer to protect your marble surfaces and maintain their elegance.
Let us know if you’d like more information on these or other tile-related questions!
Q: Do you offer stone fabrication services?
A: Yes, we have a dedicated in-house stone fabrication shop. Our expert team handles everything from templating, cutting, polishing, and custom edge profiles, to ensuring a seamless process from selection to installation. With Cancos, you get a true one-stop shop experience.
Q: What types of stone can you fabricate?
A: Our fabrication shop works with a wide range of stones, including marble, quartzite, quartz, granite, and more. We can create custom countertops, vanities, backsplashes, Fireplaces, and other stone surfaces tailored to your specific needs.
Q: How long does the fabrication process take?
A: The timeframe for fabrication depends on the complexity of the project and material availability. Generally, once template measurements are finalized and confirmed, the process takes on average 1-2 weeks. We strive to complete projects efficiently without compromising on quality. To check current lead times, please contact your nearest showroom with project details for assistance.
Q: Can you match the stone to my design specifications?
A: Absolutely. Our team works closely with you to ensure that the stone’s color, veining, and finish match your design vision. We can also provide samples to help you make the best choice.
Q: Do you offer installation for fabricated stone products?
A: Yes, our team can handle the installation of all our fabricated stone products, ensuring a quality fit and finish for your project.
Q: Can I select my actual slabs?
A: Yes! We allow customers to select and reserve slabs from our Stone gallery at 1050 Portion Road Farmingville, NY 11738.
Q: Can I see a layout of the material before approval?
A: Yes! We offer a premium service of “layout approval” which includes digital renderings that can show the veining and layout of particular products. The layout can then be adjusted to fit your exact preferences for your project.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including most major credit cards (Visa, MasterCard, American Express), debit cards, Apple Pay (We do not accept Venmo, PayPal)
Q: Can I finance my purchase?
A: Yes, we offer financing options through our partner services. Please contact our sales team for more details on how to apply for financing.
Q: Is it safe to make payments if not in the store?
A: Absolutely. We use a secure payment link through our partner service, which uses advanced SSL encryption to ensure that your payment and personal information are securely processed. That allows payments to be made quickly and easily even when a store visit is not possible. Please refer to our Privacy Policy page or speak to one of our customer service team members.
Q: How can I check the status of my order?
A: The best way to check the status of your order is to call or email your sales associate or contact the branch where your order was placed. They can provide real-time updates regarding your order.
Q: Can I make changes to my order after it has been placed?
A: Changes to orders can be made if they have not yet been processed for shipping. Non-stock or special-order materials cannot be canceled or adjusted once processed initially. Please contact our customer service team as soon as possible if you have questions regarding a change to your order.
Q: What are your shipping options?
A: We offer residential curbside deliveries, and we also offer long-range shipping options to any of the states. Please refer to our Terms and Conditions page or speak to one of our customer service team members.
Q: Do you ship internationally?
A: Yes, we can ship internationally. Some limitations apply. For international inquiries, please contact our customer service team.
Q: How long will you hold my order for pickup?
A: We will hold your order for at least 30 days from the date a full deposit is made. If you need an extension, please contact the store where your order was placed. We can sometimes offer extended hold times upon request to ask your sales associate. Please refer to our Terms and Conditions page or speak to one of our customer service team members.
Q: Do you offer storage services for large orders?
A: Yes, we offer storage options for large orders. Please speak with our sales team to arrange a storage plan that suits your needs. Please refer to our Terms and Conditions page or speak to one of our customer service team members.
Q: What is your return policy?
A: We accept returns of unopened, unused, and undamaged products within 30 days of purchase. A restocking fee may apply. Custom orders, clearance items, and special-order products are non-returnable. Please refer to our Returns Policy here.
Q: How do I cancel my order?
A: If your order has not yet been processed or shipped, you can cancel it by contacting our customer service team. Cancellations after processing may be subject to a fee. Absolutely no refunds on Marble and Granite, Custom Fabrication, Grout and Ceramic Fixtures, Special Order Items, or Final Sale Items. If you have any questions please contact our customer service team for more information.
Q: How do I return a product?
A: To return a product, please contact our customer service team to initiate the process. You will need your original receipt and may be required to ship the items back or return them to one of our showrooms. Please refer to our Returns Policy here.
Q: Do you offer tile installation services?
A: No, we do not offer tile installation services. However, we work with a talented network of trade professionals. Ask your sales associate for some recommendations and find someone that fits your project’s needs.
Q: Do you offer Countertop installation services?
A: Yes, we offer professional template, delivery, and installation services for countertops. Visit your local showroom to request a quote for your project.
Q: Can I install the tile or stone products myself?
A: While many of our products can be installed by DIY enthusiasts, we recommend professional installation to ensure the best results, especially for complex projects.
Q: What tools and materials will I need for installation?
A: The tools and materials required depend on the specific product and project. We offer a full range of installation materials, including adhesives, grout, and sealants, and our staff can provide guidance on what you’ll need.
Q: How can I find out about current promotions or sales?
A: You can find information about our current promotions and sales on our website, in our newsletters, or by following us on social media. You can also sign up for email alerts to stay updated.
Q: Can I use multiple promotions or discounts on one purchase?
A: Typically, only one promotion or discount can be applied per order unless stated otherwise. Please refer to the terms and conditions of the specific promotion for details.
Q: Do you offer design consultation services?
A: Our Sales Representatives are dedicated to helping you make the right selections for your projects. We can answer questions and help give peace of mind through the tile selection process.
As your trusted supplier, we are committed to providing in-stock, job lot quantities at competitive everyday prices. Additionally, we offer complimentary services designed to support your projects and ensure your success.
Q: I’m bidding on a project and need pricing. Who should I contact?
A: Reach out to our experienced sales team, who will guide you through the quoting process and ensure you have all the information you need to reach your goal. If you do not have a salesperson please contact us at (631) 736-0700 OR Email: customerservice@cancos.com for assistance.
Q: I’m a tile and stone dealer looking to open an account outside of New York. Who should I contact?
A: Our in-house sales team will connect you with your regional manager, who will assist with account setup and provide ongoing support.
Let us know if you need further assistance, and our team will be happy to help!