- Inspection and Acceptance
- It is the purchaser’s responsibility to inspect and sort all materials before installation. Installation constitutes acceptance of materials. No claims will be accepted after installation.
- Installation Recommendations
- Use of leveling spacers for plank and rectangular tiles is recommended. Dry-laying tiles before installation ensures customer satisfaction.
- Material Defects
- Cancos is not responsible for defects in color, shade, or materials after installation unless deemed defective by a Cancos representative.
- Shade Variations
- Shade variations are inherent in ceramic tiles, natural stone, and grout. Actual tiles may differ from showroom samples. Ensure satisfaction before installation.
- Return Location and Hours
- Returns are accepted at our main warehouses (Farmingville, Hicksville, North Brunswick) during warehouse hours: Monday to Saturday, 9:00 AM – 4:00 PM.
- Return Requirements
- Returns must be within 30 days of purchase with a sales receipt. Materials must be returned in full, in original packaging (cartons), and undamaged.
- Restocking and Handling Fees
- Wholesale returns: 20% restocking fee.
- Retail returns: 10% handling fee.
- Customer pays shipping fees unless otherwise specified.
- Refunds
- Refunds will be processed to the original form of payment. Cash refunds over $50 will be issued by check, with a 14-day processing time.
- Items Not Eligible for Refund/Exchange
- Marble and Granite, Custom Fabrication, Grout, Calk, Setting Materials, Special Order Items, Final Sale Items, Natural Stone Slabs, Porcelain Slabs.
- Freight & Handling Charges
- Charges are non-refundable and will be added to sales orders or invoices.
- Estimation of Freight Charges
- Freight charges are subject to change at the time of shipment.
- Re-delivery & Storage Fees
- Re-delivery and storage fees apply if a scheduled delivery cannot be accepted.
- Changes to Delivery Address
- Changes after shipment release may incur additional fees.
- FOB Shipping Point
- Shipments are FOB shipping point unless otherwise specified.
- Claims for Incorrect or Damaged Materials
- Claims for incorrect or damaged materials must be reported within 48 hours of delivery.
- Customer Pickup & Freight
- Customer pickups are FOB at the point of pickup unless otherwise stated.
- Large Volume Factory-Direct Shipments
- Large-volume orders are FOB shipping point.
- Payment & Delivery Scheduling
- Delivery will be scheduled once agreements are signed and payment is received.
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